How does priority shipping work?
Priority shipping means your order will be prioritised and processed internally ahead of others, allowing us to dispatch the item for shipment as quickly as possible.
However, it does not guarantee express delivery (e.g., 2–3 days), since in many cases we must wait for the seller to dispatch the item, and delays may occur at that stage. For this reason, priority shipping is not always available.
What if I win multiple auctions with the COP added?
You are entitled to a define number of free Digital COP per membership period. If you add the Digital COP to multiple auctions and win more than one:
- The free Digital COP will automatically be applied to the first eligible auction that closes.
- Any subsequent auctions you win that also have the Digital COP added will receive the reduced member price, not the free benefit.
How to get your free Digital COP
To receive your free Digital COP benefit, you must manually add it to the auction of your choice before or during your bidding.
How does the free reserve price unlock work?
Free Unlock reserve price will be automatically applied when you try to unlock a reserve price, you cannot choose for which action they will be free.
For additional unlocks, a discounted member price will apply.
How does free shipping work?
Free shipping is available only for eligible delivery addresses. It is not available for shipments to the following destinations:
- Asia: Japan
- Europe: Croatia, Norway, Denmark, Sweden
- Americas: South America
- Oceania: Australia, New Zealand
If your shipping address is in one of these locations, you won't be able to activate the membership, as we cannot offer our free shipping benefit there. Please contact our customer care team for alternative arrangements before attempting to sign up.
Free shipping will automatically apply to the first eligible auction you win and close.
What does the % discount on the service fee mean?
The service fee on CharityStars normally ranges from 10% to 15%, depending on the auction and its value.
With the % discount included in your membership, the service fee will range from 10 - x% to 15-x%.
Example, with 2% discount:
- If an auction has a 13% service fee, for you it will be 11%.
- If an auction has an 11% service fee, for you it will be 9%.
The discount percentage depends on your chosen membership tier. You can find the specific discount percentage for your plan on the Membership sign-up page and you can see the discounted service fee in the auction page
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